Privacy Policy

1. Information We Collect

We collect information you provide directly when you use our services:

a) Personal Information

• Name, email address, phone number, WhatsApp contact
• Country of residence, age range
• Insurance status and financial information (for cost estimation)

b) Medical Information

• Description of medical condition and treatment needs
• Medical records, imaging, or test results you choose to upload
• Treatment history and current medications

c) Automatically Collected Information

• IP address, browser type, device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see our Cookie Policy below)

2. How We Use Your Information

We use your information to:

• Provide free medical consultation and treatment planning
• Match you with appropriate hospitals and specialists in China
• Provide accurate cost estimates and treatment options
• Coordinate travel, accommodation, and hospital arrangements
• Communicate with you in English throughout your medical journey
• Improve our services and develop new offerings
• Comply with legal obligations

3. Information Sharing & Disclosure

a) With Your Consent

We share your information with:

• Hospitals and doctors — to obtain medical consultations, treatment plans, and cost estimates. We only share relevant medical information necessary for your care.
• Travel and accommodation providers — to arrange your stay in China.
• Insurance providers — if you request insurance reimbursement assistance.

b) Without Your Consent

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of MedChinaPass, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmission
• Secure, access-controlled servers for data storage
• Regular security audits and vulnerability assessments
• Staff training on data protection and patient confidentiality

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to legal retention requirements)
• Objection — object to our processing of your information
• Data portability — request transfer of your data to another service provider

To exercise these rights, please contact us at info@medchinapass.com.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China, where our servers and partner hospitals are located. We ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

7. Retention of Information

We retain your personal and medical information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@medchinapass.com
• WhatsApp: +86 XXX-XXXX-XXXX
• Mail: MedChinaPass, [Address placeholder — to be provided]